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Ethiopian Wins Bombardier’s Airline Reliability Performance Award for Third Year in a Row

June 8, 2013

From left to right: Diane De Souza, VP Parts Services at Bombardier Customer; Kidus Melkamu, Manager Turbo Prop and Light Aircraft Maintenance at Ethiopian MRO; Zemene Nega, AVP Ethiopian MRO and Todd Young, VP, Customer Services and Support at Bombardier during the award ceremony.
From left to right: Diane De Souza, VP Parts Services at Bombardier Customer;Kidus Melkamu, Manager Turbo Prop and Light Aircraft Maintenance at Ethiopian MRO; Zemene Nega, AVP Ethiopian MRO and Todd Young, VP,
Customer Services and Support at Bombardier during the award ceremony.

Ethiopian Airlines, the fastest growing airline in Africa, is pleased to announce that it has won the 2013 Airline Reliability Performance Award from Bombardier Aerospace. This is the third time Ethiopian has won the award in a row.

The award was given to Ethiopian for achieving an average dispatch reliability rate of 99 per cent or better on revenue passenger flights in 2012 and stood first in the overall Q-400 product category for the Middle East and Africa region.
“We are pleased to receive the award for the third year in a row. This is a testament of our dedication for excellent customer service which is in continuous improvement every day,” said Tewolde Gebremariam, CEO of Ethiopian.

Ethiopian currently operates 13 Q-400 Next Gen aircraft, which has the quietest engine in its category. The Q-400 is an ideal aircraft for domestic and regional flights with a speed closer to narrow body jet airplanes and with reduced fuel consumption and emission. Ethiopian Q-400s are used for its extensive regional and domestic network serving the ever increasing tourism and business travel needs of its customers.

On top of its 17 domestic destinations, the airline operates the Q-400 on regional routes such as Djibouti, Mombasa, Nairobi, Kilimanjaro, Dar-es-Salam, Zanzibar, Entebbe, Kigali, Juba, Khartoum and Berbera.

Continuing its dedication to enhance its services, Ethiopian became the only airline in the world in September 2012 to receive re-configured Bombardier Q-400 aircraft. The new aircraft contains numerous innovations that greatly enhance passenger comfort. Whereas the previous Q-400s were all economy, the new aircraft has 7 business class and 60 economy class seats. The new configuration also has a second lavatory which gives exclusive access to business class passengers, reclining seats in economy class cabin and a hot galley enabling the service of hot meals on regional flights. The new airplanes also have more luggage capacity and extra overhead bin space and leg room.

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