Ethiopian Wins Sky Trax World Airline Award for Best Airline Staff Service in Africa
Ethiopian Airlines is pleased to announce that it has won Sky Trax World Airline Award for Best Airline Staff Service in Africa for its outstanding customer service, on 18 June 2013 in Paris at Le Salon du Bourget Air Show
With its uniquely Ethiopian flavored African hospitality, Ethiopian Airlines is availing high standard products and services to meet the expectations of its customers.
“As a customer service organization, we clearly understand the value of high quality service delivery and accordingly we have been investing heavily in training and development of our staff on one hand and state of the art information and communication technology and fleet on the other hand. The award is a testimony of the hard work of our employees. We thank our customers and for their strong vote of confidence. I would like to thank the more than 7,000 strong Ethiopian Airlines family, who are working hard day and night to provide the best possible travel experience to our customers.
It is their customer friendly and superior service delivery that is making Ethiopian an airline of customer choice in Africa.”, said Tewolde Gebremariam, CEO of Ethiopian, when receiving the award on 18 June 2013 in Paris at Le Salon du Bourget Air Show.
He also added, “We are proud that our first-class service delivery is being recognized by the most reputed customer-service tracking organization in the airline industry. We thank Sky Trax for this recognition and make the pledge to our customers to work even harder to meet their high expectations.
Ethiopian is implementing a 15-year strategic plan, Vision 2025, which will see it become the leading Aviation Group in Africa offering its passengers international standard product with five star service delivery.